PANTHEON — the AI assistant & website platform at pantheonlabs.info. Last updated: [date you publish].
This platform (“PANTHEON”, “we”) is operated by [your registered legal / trading name]. We provide the software that lets a business run an AI assistant on its website and messaging channels. For a business’s own customer data, that business is the data controller and we act as its processor; for this website and the account of the business owner, we are the controller. Contact us about privacy at [your privacy contact email — e.g. privacy@pantheonlabs.info]. UK ICO registration: [insert your ICO number, or “registration in progress”].
Please do not share special-category (sensitive) personal data in a chat.
When you message a business that uses PANTHEON on WhatsApp or Telegram, your message is delivered to us by the messaging provider (for WhatsApp, Meta Platforms) and processed by the assistant to generate a reply that is sent back to you on the same channel. We use your number only to reply to your conversation; we do not use it for marketing and we do not sell it. Meta’s handling of WhatsApp messages is also governed by WhatsApp’s own privacy policy.
We never sell your personal data and we do not do cross-site tracking or advertising.
Replies are generated by an AI language model provided by Anthropic. Running the service involves a small number of providers, some outside the UK (principally the USA), with appropriate safeguards (e.g. the UK IDTA or an adequacy decision) where relied upon:
Card payments are handled entirely by Stripe, our payment processor. Your full card details are sent directly to Stripe and are never seen or stored by us; we only receive a confirmation and the last few digits. Stripe processes this data under Stripe’s own privacy policy.
Where a business takes a deposit or payment from you through an assistant, that business is the seller and receives the money into its own Stripe account; we act only as the technology platform connecting the payment and never hold your funds. Any refund is a matter for that business, under the terms it gives you at checkout.
We set no advertising or analytics cookies and do no tracking. A website chat is kept in your browser’s local storage so it persists as you browse; you can clear it anytime. Web fonts are self-hosted, so loading a page does not send your IP to a font provider.
We retain enquiry and booking records for [choose a period — e.g. up to 3 years] after your last contact, then delete them. On-device chat history expires automatically.
You may access, correct, delete, restrict or object to processing of your personal data, ask for portability, and withdraw consent at any time — email us at [your privacy contact email]. You can also complain to the UK Information Commissioner’s Office at ico.org.uk, though we would welcome the chance to put things right first.
We may update this policy; the “last updated” date above shows when.